FAQ Generation: Turn Jira Issues Into Customer Answers
Every support ticket is a question your FAQ didn't answer. Here's how to fix that automatically.
FAQs Are Underrated
Good FAQs solve problems before they become tickets. They save support time, improve customer satisfaction, and reduce repetitive questions.
The problem? Nobody has time to write them.
Your Jira Is Full of Questions
Every bug report, feature request, and support escalation is a question someone had. The answers are in the resolutions, comments, and closed tickets.
FastDoc's FAQ template turns this pattern recognition into automation.
How FAQ Generation Works
Select a set of related issues—maybe a label, a component, or a JQL query. FastDoc identifies the questions (issue titles and descriptions) and the answers (resolutions and key comments).
The result is a structured FAQ ready for publishing.
Automation Options
On-demand: Generate FAQs when you need them.
Periodic: Schedule FAQ updates weekly or monthly.
Event-driven: Generate when issues matching certain criteria are closed.
Keeping FAQs Fresh
Stale FAQs are worse than no FAQs. Set up automation rules to regenerate your FAQs periodically, ensuring new questions and answers get included.
The best FAQ is one that updates itself.
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