Build an Automated Help Center Without Writing a Single Article

The Hidden Knowledge Base in Your Jira

Every bug fix, every feature request, every customer question—they're all sitting in Jira. Thousands of solved problems, documented with screenshots, steps to reproduce, and solutions.

But when a customer asks the same question? Your support team hunts through tickets or writes the answer from scratch. Again.

What If Your Help Center Wrote Itself?

FastDoc's automation rules can trigger on any Jira event. When an issue moves to Done with a specific label, it automatically generates a help article and publishes it to Confluence.

The setup takes 10 minutes. The time savings compound forever.

How It Works

1. Create an automation rule in FastDoc
2. Set the trigger: Status changed to Done + Label 'documentation-needed'
3. Choose the Help Article template
4. Pick your Confluence space as the destination

That's it. Every qualifying ticket becomes a published help article. Your knowledge base grows automatically.

Real Results

Teams using this workflow report 40% fewer repeat support tickets within the first month. Customers find answers before they need to ask.

The best documentation is the kind that writes itself.